Support

Need help with verselab? Contact us or find answers below.

Contact
Email us and we’ll get back to you.
Email supportsupport@verselab.ai

Typical response: 1–2 business days

Include in your message

  • The email address on your verselab account
  • Your device model and iOS version
  • What happened (steps and screenshots help)
Account & data
Account requests and data questions.

Delete account

In the iOS app: log in → Settings → Delete account.

In the web app: log in → click your name in the sidebar → Manage account → Delete account.

Subscriptions & billing
Help with cancellations, billing, and upgrades.

If you subscribed in the iOS app

  1. Open iOS Settings
  2. Tap your Apple ID (your name)
  3. Subscriptions → verselab → Cancel

If you subscribed on the web

Log in to your account → click your name in the left sidebar → Manage subscription.

Feature requests & bug reports
Got an idea for a new feature or spotted a bug? Share it on our public board — vote on what matters most.
Open feedback board →
FAQ

I can’t sign in. What should I do?

Make sure you’re using the same sign-in method you used when you created your account. If it still doesn’t work, email support.

The app crashes or gets stuck.

Update to the latest version, restart your device, then email support with what you were doing when it happened.

How do I cancel an iOS subscription?

iOS Settings → Apple ID → Subscriptions → verselab.

How do I delete my account?

In the iOS app: log in → Settings → Delete account. In the web app: log in → click your name in the sidebar → Manage account → Delete account.

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